Loop Capital Customer Disclosures
Loop Capital Markets LLC (“Loop Capital”) and its family of affiliated companies are committed to maintaining the trust and confidence of our clients and customers. The following is provided for information purposes.
We want you to understand how we protect your privacy when we collect and use personal information in the course of doing business, as well as the measures we take to safeguard your information. Keeping customer information secure and private is a priority at Loop Capital.
Loop Capital has established the following guidelines to comply with the Gramm Leach Bliley Act (“Act”). Our policy regarding customer privacy and the use of non-public personal information applies to both current and former customers, and is designed to comply with the privacy provisions in Title V of the Act, as well as applicable federal privacy regulations.
Collecting Non-Public Personal Information
While providing services to you, we may collect non-public personal information from sources including, but limited to, the following:
- Account Applications and other standard forms (i.e. name, address, tax identification number, asset types and amounts of investments, transactions and income);
- Information we receive as a result of the transactions that you undertake with us or an affiliate; and
- Information about your transactions we receive from our clearing firm(s) and/or any consumer reporting agency.
Protecting the Confidentiality and Security of Non-Public Personal Information
At Loop Capital, we restrict access to any personal and/or account information to those employees who require the information to deliver the products and services you request. Accordingly, we maintain physical, electronic and procedural safeguards to protect non-public customer information.
Disclosing Non-public Personal Information to Non-affiliated Third Parties
It is Loop Capital’s policy not to sell, share or disclose information or records regarding current or former customers with non-affiliated third-party marketing companies or anyone, except as permitted or required by law. Loop Capital may disclose non-public personal information as necessary to process transactions on your behalf, to conduct our operations, to follow your instructions as authorized, to protect the security of our financial records and to comply with requests during regulatory reviews and examinations.
Disclosing Non-Public Personal Information to Loop Capital Affiliates
Loop Capital is permitted by law to share within our family of affiliated companies, information about your transactions or experiences with you, such as account information or investment history.
Loop Capital reserves the right to change this policy at any time and you will be notified if changes occur.
BUSINESS CONTINUITY PLAN
To address interruptions to our normal course of business, Loop Capital maintains a Business Continuity Plan (“BCP”), which includes alternate processing facilities. Loop Capital has setup its Chicago and New York offices to act as the Disaster Recovery Site for the other. The BCP is reviewed annually and updated as necessary.
The BCP outlines the actions Loop Capital will take in the event of a building, city, or regional incident, including:
- Continuous processing support by personnel located in unaffected facilities;
- Switching technology data processing to the alternate office; and
- Deploying technology or operational personnel to alternate facility, as needed.
Significant Business Disruptions (“SBDs”) can vary in their scope, such as only to our Firm, a single building housing our office(s), the business district, city or entire region in which our Firm is located. In the event of a SBD, the Firm will make arrangements as necessary to continue operations, including potentially transferring systems to the alternate office. If after a SBD you cannot contact us at (312) 913-4900, you should call our alternate number (212) 619-2250 or visit our website at www.loopcapital.com for instructions. If the SBD is so severe that it prevents us from remaining in business, we will assure our customers’ prompt access to their funds and securities. If you cannot access us through any of the foregoing means, you may contact our clearing firms Pershing, LLC (“Pershing”) and Convergex Execution Solutions, LLC (“Convergex”) directly to process limited trade-related transactions, cash disbursements, and security transfers. For additional information about how to request funds and securities when Loop Capital cannot be contacted due to a SBD, please call Pershing at (201) 413-3635 for recorded instructions and Convergex at (800) 828-5454.
If you have questions about our BCP, you can contact Loop Capital’s Compliance Department via e-mail email@example.com.
Loop Capital is a member of the Securities Investor Protection Corporation ("SIPC"). SIPC provides account protection to each customer account for up to $500,000, including $250,000 in cash. Visit www.sipc.org for more information about SIPC coverage.
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person or entity that opens an account. What this means for you: When you open an account, we will ask for your name, address, tax identification number, and other information that will allow us to identify you. The Firm may also ask for other identifying documents.
FINRA PUBLIC DISCLOSURE INFORMATION
The Board of Governors of the Financial Industry Regulatory Authority (“FINRA”) has adopted a public disclosure policy that provides certain types of disciplinary information on FINRA Member Firms and their Associated Persons which is available through the FINRA BrokerCheck website (www.finra.org) or by telephone (1-800-289-9999). The Broker Check Program gives you access to information that may help you determine whether to conduct business with a FINRA Member Firm or its Associated Persons and for other uses consistent with the FINRA Broker Check Program. A brochure describing the BrokerCheck Program is available to you upon request by contacting FINRA.